At Marroid, we aim to deliver your tools and equipment efficiently and reliably. Please review our shipping policy below for details regarding processing, delivery times, and responsibilities.
1. Processing Time
- Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
- Once your order has been shipped, you will receive a confirmation email with your tracking number.
2. Shipping Time
- Estimated delivery time: 7–15 business days (varies by destination).
- Please note that delivery times may be affected by customs clearance, carrier delays, weather conditions, or other unforeseen events beyond our control.
3. Shipping Fees
- Free shipping on orders over $60.
- Orders under $60 will incur a flat shipping fee of $5.99.
- Shipping fees are displayed at checkout and are non-refundable once the order has shipped.
4. Tracking Your Order
- A tracking number will be provided via email once your order has been dispatched.
- Tracking updates may take 1–3 business days to appear in the carrier’s system after shipment.
5. Address Accuracy
- Please ensure that your shipping details are entered correctly at checkout.
- Marroid is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
6. Customs & Duties
- Depending on your country’s regulations, your order may be subject to import taxes, customs duties, or other charges.
- These fees are the responsibility of the recipient and are not included in the product price or shipping fee.
7. Delayed or Lost Packages
- If your package is significantly delayed or appears lost in transit, please contact us via our website’s Contact page or email at vintolimited@outlook.com.
- We will work with our logistics partners to investigate and help resolve the issue.